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»Frequently Asked Questions

General

What is the difference between bespoke and off the shelf?
Bespoke signs our custom made to your requirements and text. We will quote and proof all designs prior to manufacture. Standard signs and Health and safety signs can be ordered from our online shop from our stock of over 25,000 items.

Do you do domestic signs or is it just business?
We are happy to supply Timber, Slate or PVC house signs, as well as our more involved Shop fronts, Surgery, Corporate or Government contracts.

Do you visit our premises?
We are happy to site survey if necessary. Most of the time it is not necessary and our design and proofing services works well.

Do you do the installation?
Depends on the project. Most small or one off signs are delivered by overnight carrier. Our dedicated team of fully insured installers will install large projects such as shop fronts.

Is the design included in the price?
Nearly all bespoke signs are proofed before manufacture free of charge. With over 60 years experience in practical signage and graphic design we are happy to help and advise on the design. Samples or materials can be provided upon request. Pictures of all our standard signs are on our website.

Do I need planning permission?
Normally signs below 0.3m2 do not require any planning permission. However you may be subject to local rules or environmental regulations, in that case usually a letter with the drawing we provide, to your local authority will suffice. If full planning is required again the drawing we provide will assist you with your application.

Are the products guaranteed?
All signs are designed to last. Defects and manufacturing errors will of course be rectified. Some materials will last longer outside than others, obviously materials like Stainless Steel will last much longer than plastic.

Do all your signs meet the DDA rules?
Not all signs are required to comply with DDA regulations but all premises must. The DDA signs we supply are fully compliant and must be used in the appropriate locations. More information is available on our DDA help sheet.

Are there any signs you can't do?
We do not do Neon – but then we do do LED and that's better!

Do you do exhibition signage?
We supply the full range of EXPAND Pop-up Banners and portable Media. We also can do graphics, fret-cut lettering, signs, and flags. All you need for your event.

Do you do shop fronts?
We specialise in shop front signs. We will provide the full service from Design to installation. We can provide economical Vinyl and Acrylic signs up to 3 dimensional logos or letters in Stainless Steel, all to your corporate identity. Non-illuminated or lit with strategic lighting, internal lighting or LED effect lighting.

Nameplates

How long does it take to make a nameplate?
Normally we despatch within 14 days. If you have a specific deadline please let us know and we will plan the manufacture to meet it.

How easy are nameplates to fix?
Depending on the type of wall the nameplates can be Self Adhesive or screw fixed.

Are the holes pre drilled?
Holes will always be provided unless self-adhesive or an alternative is specified.

What happens if they are damaged in delivery?
All our products leave us in good condition – it would not be in anyone's interest for them not to be perfect. In the event of damage please keep all packaging and sign the delivery sheet as damaged. We will arrange for a replacement to be made.

What if I need a sign to match in the future?
We keep detailed records of all the signs we make, so usually it is easy to order one to match.

Do they need regular maintenance?
Normally signs are made from materials that last outside without any need for maintenance. Obviously they might need a wash occasionally. Polished Brass does need regular polishing to keep it's bright appearance, we can help with a hassle free Brass cleaner called Q2 or why not have a Lustele nameplate that looks like Polished Brass but doesn't need to be polished.

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